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09:30 |
Chairperson's Welcoming Remarks |
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09:40 |
Driving growth and proftability through mobile money in the insurance market
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Harnessing the power of mobile technolgy to deliver greater convience, a more personalised service and fairer premiums to customers
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Leveraging mobile money applications to drive greater customer loyalty and category growth
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Exploring the mobile money technology concepts to help insurers better support their customers and improve their business growth and profitability
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10:00 |
How to make mobile money work in your market
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Why hasn't mobile money taken off yet?
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Why traditional money transfer methods still work and how to integrate mobile money with them
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How to find the right business model for your mobile money business
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Understanding the regulatory environment of a given market
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Making consumer protection a top priority
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10:20 |
Securing more customers through G2P Payments
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Working with the goverment to disburse benefits and collect payments from beneficiaries through phones
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Which other VAS increase customer usage
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Using agents to leverage our established distribution network and become a cash in and out channel
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10:40 |
How to achieve a globally integrated IMT service
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Who do you need to partner with to achieve an interoperable solution?
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Bilateral partnerships vs hub
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Regulatory challenges crossing borders
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AML, KYC and CTF requirements
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11:00 |
Coffee and networking |
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11:30 |
Case study: Entering Afghanistan with a new brand of mobile financial services - m-hawala
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Assessing customer demands for a new mobile financial service and creating our service
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Furuture enhancements of the service: salary disbursement and utility payments
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Developing KYC requirements for a smart-phone
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11:50 |
Case study: How UBL pioneered the first bank led MMT service in Pakistan
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Why we developed a telco agnostic business model
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Next steps for our omni platform; salary disbursement and G2P payments
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How to scale up your agent network and build an extensive branchless banking infrstructure
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Developing a front end application for merchants to use mobile phones to take customer payments
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How we rolled out our service to merchants
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12:10 |
How we are matching products to cater for the evolving mobile money landscape in Indonesia
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MMT for financial inclusion - the role of the MNO
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How to overcome regulatory hurdles to operate mobile banking
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Identifying the drivers to increase mobile commerce adoption
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12:30 |
Mobile Money: contributing to the socio-economic development in emerging markets
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How mobile money meets the needs of the masses
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Mobile money for unbanked, untapped or banked people?
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Creating the delivery channel for reaching the unbanked segment
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How mobile money can enrich the rural lifestyle?
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Why PPP ( Private Public Partnerships) is required for the grand success of mobile money
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13:00 |
Lunch and networking |
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14:40 |
Case study: Momo service - an interoperable cross telco mobile money service in Vietnam
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Analysing the demographics of Vietnam to identify the need for mobile money
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Profiling customers:understanding the cultural and literacy levels
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Critical success factors for a third party model
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Building an extensive agent network
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Providing excellent customer service
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Creating trusting relationships with MNO's Banks and regulators
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15:00 |
Discovering the value proposition of mobile money for unbanked customers in China
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How to identify customer segments and target m- banking services to meet their needs
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Indicative findings from studies in China
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Existing infrastructures that can be leveraged to reach beyond cities
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15:30 |
Coffee and networking |
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16:00 |
Creating a successful mobile payment service for financial payments and retail purchases
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Designing a secure and reliable m-wallet that enhances the customer experience
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Personalising ther serviec so consumers can have control over their account and access to a variety of m payment applications
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Managing the back office and choosing the right technology to create an interperabel service and optimise customer management for service providers, financial institutions and retailers
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16:20 |
Beyond the trial: Insider view on Barclaycard’s successful NFC mobile contactless rollout strategies
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The importance of mobile: how Barclaycard have engaged customers and grown their customer base
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Exploring the importance of the customer interface to win and retain customers
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Discovering the critical success factors behind the Barclaycard / Orange launch
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16:40 |
Incorporating social media and mobile money to create new use cases for customers
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Integrating mobile money and social media to give more value to new customers
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How will e-commerce work for mobile money and act as a catalyst to increase transaction volumes
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Developing relationships with merchants and encouraging the uptake of mobile money
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17:00 |
Panel discussion: Killer applications that will boost the profitability of your mobile money business
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Which VAS will increase ARPU and stickiness?
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What will become the killer application for your mobile money service?
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Encouraging active usage of mobile money accounts and reducing dormancy
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17:30 |
Close of conference |
